Shipping policy

This policy is applicable to domestic (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein. 

Due to supply chain shortages, and the holiday season, we are facing processing delays of up to 10 days.

Transit & Handling

All orders are processed within 24-48 hours of confirmation. Orders placed on the weekend are processed the following Monday unless it is a holiday. Once shipped, it can take between 7-15 days for your order to arrive. The order cut-off time will be 12:00 PM Eastern Standard Time (New York). Domestic order handling time is 1-2 business days (Monday to Friday).

Change of Address

We cannot change the delivery address once it is in transit.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Delayed Package

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame, but sometimes, delays may happen. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information, or carrier related issues which are out of our control. 

We will do our best to resolve each issue for all of our customers in regards to reshipments, claims, or lost packages to the best of our ability. 

In the event a package has been lost, missing, or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will not be eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us with your order number.  

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.