Refund policy
All sales are final. No returns or exchanges. Please make sure you have added the correct size and the correct shipping information before checking out as we cannot modify any orders once they are placed.
Please email support@daizanstudios.com for all refund inquiries. Include your order number in the subject line. A representative will respond to your email.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your product arrived damaged, you MUST contact us immediately within 24 hours of receiving your order and we will require you to send us an image of the damaged product in order to process your claim. If you are you are not able to send us an image of the damaged product we will not be able to process your claim.
We do not cover damage caused by normal wear and tear and/or caused by accidental dropping, improper care or cleaning, dishwasher cleaning, non-standard usage or negligence.
We will evaluate your claim and provide a response of action within 48 business hours of receipt of your email.
Please note that all claims will be honored at our discretion and we reserve the right to refuse or replace any customer claims.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns Due To Address Error / Disposed By Shipping Company
If your order is returned due to address error (missing unit number, street number or incorrect postal code, etc.),you will be responsible for the return and reshipping fee. Please note that if we do not receive the parcel from the shipping company, we reserve the right to decline processing a refund or replacement order.
Order Changes
If you want to change your order you must email us at support@daizanstudios.com immediately. Our support team routinely checks emails, however, if your order happens to process and ship unchanged after it's been placed our regular refund and exchange policy applies.
It is extremely important to review your order to make sure it is correct before submitting it.
Order Cancellations
Orders are processed immediately after purchase. We cannot promise the cancellation of any order as our logistics process is very streamlined in order to meet shipping estimates. Any approved order cancellations are subject to a restocking fee deducted against the refunded amount. Any purchase accepts and confirms the aforementioned notice. You will be responsible for returning the products in their unopened, original condition.
Missing Products
If you receive an order with missing product(s), you MUST contact us within 48 hours of receiving your order, and an image/copy of the packing slip must be submitted in order to be refunded or missing items sent. Please review your shipping confirmation email as items may be shipped out in separate packages.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@daizanstudios.com.